1. Our commitment to your privacy
Nextgenn Services Group Pty Ltd (ABN 75 703 172 874) respects the privacy of every visitor to this website and every client who engages our professional business and consulting services. This Privacy Policy explains how we collect, use, disclose, store and protect personal information in line with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).
2. The types of personal information we collect
We only collect personal information that is reasonably necessary for us to provide our services or to operate our business. Depending on your dealings with us, this may include:
- Your name, business name and role or title;
- Your email address and preferred method of contact;
- Your billing details and records of quotes, invoices and transactions;
- Information you provide in enquiry forms, quote requests or correspondence;
- Business information relevant to the consulting or advisory services you have requested;
- Website usage data such as pages visited, browser type and device information.
Where practicable, we collect personal information directly from you. We do not collect sensitive information (such as health or biometric data) through this website, and we ask that you do not send us sensitive information unless it is strictly necessary.
3. How we collect personal information
We may collect personal information when you:
- Submit an enquiry, quote request or contact form on this website;
- Email us at ceo@nextgennservicesgroup.online;
- Engage us to provide business or consulting services;
- Interact with our website, including through cookies and analytics tools.
4. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
- Responding to your enquiries and preparing quotes;
- Providing, managing and improving our professional business and consulting services;
- Administering client relationships, billing and record keeping;
- Complying with our legal and regulatory obligations, including taxation and record-keeping requirements under Australian law;
- Analysing website performance and improving the user experience.
We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you would reasonably expect that use or disclosure, you have consented, or the use or disclosure is otherwise permitted by the APPs.
5. Direct marketing and opt-out
We may use your contact details to send you information about our services where permitted under the APPs and the Spam Act 2003 (Cth). Every marketing communication will include a simple way to opt out. If you no longer wish to receive marketing material from us, please email ceo@nextgennservicesgroup.online and we will action your request promptly and free of charge.
6. Disclosure of personal information to third parties
We do not sell, rent or trade your personal information. We may disclose personal information to trusted third parties who assist us in operating our business, such as:
- Cloud hosting, email and data storage providers;
- Website analytics and security service providers;
- Professional advisers, such as accountants, auditors or lawyers, where reasonably required;
- Government agencies, regulators or law enforcement bodies where required or authorised by law.
Some of these providers may store data outside Australia. Where that occurs, we take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the APPs.
7. Quality, security and retention of personal information
We take reasonable steps to ensure that the personal information we collect is accurate, up to date and complete, and that it is protected from misuse, interference, loss and unauthorised access, modification or disclosure. Our safeguards include access controls, secure storage practices and limiting access to personnel who need the information to perform their duties.
We retain personal information for only as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting and record-keeping obligations, after which it is securely destroyed or de-identified.
8. Access to and correction of your personal information
You have a right under the APPs to request access to the personal information we hold about you and to ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@nextgennservicesgroup.online. We will respond within a reasonable period and, where reasonable and practicable, provide access in the manner you request. In some circumstances permitted by the APPs, we may decline a request; if so, we will provide our reasons in writing.
9. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality, understand site traffic and enhance your experience. Most browsers allow you to manage or disable cookies through your settings; doing so may affect some features of the website. Aggregated, de-identified analytics data may be used to evaluate and improve our content and services.
10. Third-party websites
This website may contain links to third-party websites, including our own service pages such as services.html and contact.html, which may link to external resources. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.
11. Anonymity and pseudonymity
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when browsing this website generally. However, to provide quotes, deliver services or respond to specific enquiries, we will usually need to identify you.
12. Notifiable data breaches
In the event of a data breach that is likely to result in serious harm to any individual whose personal information we hold, we will assess the breach and comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
13. Making a privacy complaint
If you believe we have breached this Privacy Policy or the APPs, please contact us with details of your concern:
We will acknowledge your complaint promptly, investigate it fairly and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page at nextgennservicesgroup.online/privacy.html. We encourage you to review this page periodically.
15. How to contact us
For any questions about this Privacy Policy or our handling of personal information, please contact:
Nextgenn Services Group Pty LtdABN 75 703 172 874
Melbourne VIC, Australia
Email: ceo@nextgennservicesgroup.online
Website: nextgennservicesgroup.online
Related information: see our Terms and Conditions, or learn more about us and the areas we serve.